pivip Frequently Asked Questions

pivip requires standard KYC documents to verify your identity before processing withdrawals. You will need a valid government-issued photo ID — such as your National ID card (NID), passport, or driving licence — plus a recent proof of address (utility bill or bank statement dated within the last three months). Upload clear photos or scans of both documents through the Verification section of your account settings. Verification typically completes within 24 hours.

To reset your pivip password, click the 'Forgot Password' link on the login page and enter the email address registered to your account. pivip will send a secure password reset link to that address within a few minutes. Open the email, click the link, and follow the on-screen steps to create a new password. If the reset email does not arrive within five minutes, check your spam folder or contact our support team using the email in the footer.

No — pivip strictly permits one account per person. Opening duplicate accounts is a violation of our Terms and Conditions and will result in all associated accounts being closed and any balances being forfeited. If you are unable to access your existing account for any reason, contact our support team rather than creating a new one. Our team can recover access, reset credentials, or assist with account reinstatement.

To permanently close your pivip account, contact our support team by email using the address in the footer of this page and request account closure. Before processing your request, we will confirm your identity, ensure any outstanding balance is withdrawn to your preferred payment method, and check whether a self-exclusion request would better serve your needs. Account closure is permanent — if you later wish to return to pivip, you would need to register a new account, subject to the standard 21+ eligibility check.

pivip offers a wide range of cricket betting markets covering Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC events, and international Test and ODI matches featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs (over/under), method of dismissal, series winner, and live in-play betting on selected matches. Markets open several days before major fixtures and odds update in real time during live matches.

Yes — all slot games on pivip use certified Random Number Generator (RNG) technology, which means every spin outcome is completely random and independent of previous results. Game studios available on pivip, including Pragmatic Play and other certified providers, publish their RTP (Return to Player) percentages, which are typically displayed in the game's information panel. pivip does not manipulate game outcomes — results are determined solely by the provider's RNG engine.

Yes — pivip is fully optimised for mobile play on both Android and iOS devices. No app download is required; the full platform runs in your mobile browser. All games, including live casino tables, cricket betting, slots and crash games, are accessible on a 4G or Wi-Fi connection. The site is designed for smaller screens, with tap-friendly controls and fast load times to suit players across Bangladesh whether they are in Dhaka, Sylhet or Cox's Bazar.

pivip's live casino section features real-time tables streamed with professional dealers, including live baccarat, live roulette, live blackjack, and live Andar Bahar. Games are powered by leading providers and run around the clock, so you can join a table at any hour in Bangladesh Standard Time. Minimum bet sizes at live tables start from ৳100, making them accessible for players at all levels while still catering to high-roller preferences.

pivip is a secure online gaming platform that uses SSL encryption to protect all data transmitted between your device and our servers. Your personal information and financial transaction details are never shared with unauthorised third parties. All games on the platform use certified RNG technology to ensure fair outcomes. pivip is committed to responsible and transparent operation for its community of players across Bangladesh.

The minimum age to register and play on pivip is 21 years. This applies to all players regardless of their location within Bangladesh. pivip enforces strict age verification at the point of registration and may request additional proof of age at any time during your account lifetime. Any account found to belong to a person under 21 will be closed immediately and any balance forfeited.

pivip provides built-in self-exclusion and time-out tools accessible from Account Settings > Responsible Gaming. A time-out lets you pause your account for 24 hours up to 6 weeks without closing it. Self-exclusion blocks access for a minimum of six months and cannot be reversed early. You can also set deposit limits and session reminders from the same menu. If you need immediate help, email our support team using the address in the footer and request the measure you need — it will be applied within 24 hours.

If you feel that gambling is negatively affecting your life, finances or relationships, reach out to our support team immediately using the email address in the footer of this page — responsible gaming requests are handled as a top priority. You can also self-exclude or apply a deposit limit directly from your account settings without needing to contact support first. Taking action early is always the right call, and our team is trained to assist you with care and complete confidentiality.