pivip — Player Welfare
Responsible Gaming at pivip — Play Smart, Stay Safe
pivip is committed to providing a safe and enjoyable environment for all players. Our responsible gaming tools put you in control — because great entertainment always comes with clear boundaries.
Gambling as Entertainment
At pivip, we believe that gambling is best enjoyed as a form of entertainment — a leisure activity, not a source of income or a way to resolve financial difficulties. The vast majority of our players in Bangladesh engage with our platform recreationally and responsibly, and we are committed to making that the experience for every single player who chooses to register with us.
Responsible gaming is not a compliance checkbox for pivip — it is a core part of how we operate. We invest in player protection tools, train our support team to identify and assist players who may be struggling, and apply strict age verification at registration to ensure that our platform is used only by adults who are legally eligible to participate in online gaming in their jurisdiction.
Your Responsible Gaming Toolkit
pivip provides every registered player with a full suite of responsible gaming controls, accessible directly from your account settings. These tools are free to use, take effect promptly, and are designed to give you complete oversight of how you engage with the platform.
Deposit Limits
Set daily, weekly or monthly caps on how much you can deposit.
Session Reminders
Receive automatic alerts after a set time to remind you how long you have been playing.
Self-Exclusion
Block access to your account for a defined period or permanently.
Time-Out
Take a short break from 24 hours up to 6 weeks without closing your account.
Activity History
Review your full betting and deposit history at any time from your account dashboard.
Loss Alerts
Set a loss threshold and receive a notification when you reach it during a session.
Setting and Managing Deposit Limits
Deposit limits are one of the most effective tools for keeping your gambling within a budget you are comfortable with. pivip allows you to set three types of deposit limit — daily, weekly and monthly — independently of each other, so you can build a spending structure that matches your personal approach to managing your finances.
Choose Your Limit Type
Log in to your pivip account and navigate to Account Settings > Responsible Gaming. Select whether you want to apply a daily, weekly or monthly limit — or any combination of the three.
Enter Your Limit Amount
Enter the maximum amount in BDT you are comfortable depositing within the chosen period. This limit applies across all payment methods including bKash, Nagad, Rocket and Upay.
Confirm and Activate
Confirm your chosen limit. Reductions take effect immediately. Increases are subject to a 24-hour cooling-off period to protect against impulsive decisions made during play.
Limit Cooling-Off Period
If you request an increase to an existing deposit limit, pivip applies a mandatory 24-hour waiting period before the higher limit comes into effect. This is a deliberate safeguard. The cooling-off period ensures that any decision to increase your spending cap is a considered one, made outside the heat of an active gaming session.
Self-Exclusion — When You Need a Full Break
If you feel that your gambling is no longer a leisure activity and is beginning to affect your wellbeing, finances or relationships, self-exclusion is the most powerful tool available to you on the pivip platform. Self-exclusion allows you to block your own access to the platform for a defined period — a minimum of six months — or to close your account permanently.
To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, choose your exclusion period and confirm. Your account will be suspended within 24 hours of your request. During a self-exclusion period, pivip will take reasonable steps to prevent you from accessing the platform, and any marketing communications will be suspended immediately. If you attempt to open a new account during an active self-exclusion period, that account will also be closed as soon as it is identified.
Self-Exclusion Is a Firm Commitment
Once a self-exclusion is activated, it cannot be reversed before the chosen period expires. This is intentional. pivip will not accept requests to lift an exclusion early. After the period ends, re-activation of your account requires a mandatory 7-day cooling-off confirmation before access is restored.
Recognising the Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following are common indicators that gambling may have moved beyond healthy entertainment and into territory that requires attention:
- Gambling with money that is earmarked for essential expenses such as rent, food, bills or loan repayments.
- Chasing losses — continuing to play after a losing session in an attempt to recover what was lost.
- Lying to family members, friends or colleagues about the extent of your gambling activity or how much money you have spent.
- Feeling restless, irritable or anxious when not gambling, or when attempting to reduce or stop gambling.
- Using gambling as a way to escape from stress, anxiety, depression or other personal difficulties.
- Borrowing money, selling personal items or taking out loans specifically to fund gambling activity.
If you recognise any of the above in your own behaviour, we strongly encourage you to use the self-exclusion or time-out tools in your account settings immediately, and to reach out to the pivip support team for guidance. You are not alone, and taking action early makes a real difference.
Protecting Minors
pivip operates a strict 21+ policy. Access to the platform is not permitted for anyone under the age of 21. Age verification is mandatory at the point of registration, and additional verification may be requested at any time during the account lifecycle. Any account found to belong to a person under the age of 21 will be closed immediately, and any balance held in that account will be forfeited.
If you share a device with minors at home, we strongly recommend installing parental control software on that device to prevent underage access to gambling platforms, including pivip. Registered players bear personal responsibility for ensuring that their login credentials are not accessible to anyone under 21 who may share their household or their devices.
Parental Controls — Recommended Tools
Parental control applications such as Net Nanny, Qustodio, and built-in screen time controls available on Android and iOS devices allow you to block access to gambling-related websites and apps. These tools run independently of the pivip platform and can provide an additional layer of protection when devices are shared at home.
How to Get Help
If you believe your gambling has become a problem, the most important step is to act now rather than later. pivip's support team is trained to handle responsible gaming queries with care and confidentiality. Here is the process for getting support:
Contact Our Support Team
Email our support team using the address in the footer of this page. Mark your message as urgent if needed. Our team is available 24/7 and responds to responsible gaming queries as a top priority, typically within two hours during Bangladesh Standard Time (BST, UTC+6) business hours.
Request the Right Tool
Tell our support agent what you need — whether that is a time-out, a deposit limit reduction or a full self-exclusion. We will apply the requested measure to your account immediately and confirm via email once it is in place.
Follow Up When You Are Ready
If your self-exclusion or time-out period ends and you choose to return to the platform, our support team will conduct a brief welfare check before your account is reactivated. This is not a formality — it is a genuine check-in to make sure you are returning under healthy circumstances.
pivip Support — Confidential and Non-Judgmental
All responsible gaming communications with our support team are handled with complete confidentiality. Our agents are trained to respond without judgment, and your privacy is protected throughout the process. You will never be penalised for reaching out, and contacting support for responsible gaming reasons will not affect your account standing in any negative way.
Our Commitment to Responsible Gaming
pivip's responsible gaming programme is not a static document — it is a living set of practices that we review and strengthen on a regular basis. We monitor player behaviour patterns for early indicators of problem gambling, train our customer support team on responsible gaming best practices, and continuously assess the effectiveness of the tools we provide to ensure they genuinely help players stay in control. Our goal is a platform where every player from Dhaka to Chittagong, from Sylhet to Cox's Bazar, can enjoy the entertainment we offer with complete confidence that safeguards are in place.
If at any point you feel that a feature of the pivip platform is not working as described in this policy, or that your responsible gaming request has not been handled correctly, please escalate the matter directly to our senior support team using the email address in the footer. We take all such reports seriously and will investigate and respond within one business day.
Play Responsibly — Enjoy pivip at Its Best
When gambling stays in its proper place — as entertainment — pivip offers an exceptional experience. Explore our casino, check our FAQ for common questions, or log in to manage your responsible gaming settings today.
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