pivip — Legal
pivip Privacy Policy — Your Data, Protected
We are committed to handling your personal information with care, transparency and respect. This policy explains exactly what data pivip collects, why we collect it, and the rights you hold as a player on our platform.
Introduction
This Privacy Policy ("Policy") describes how pivip ("we", "us", "the Company") collects, processes, stores and protects personal data provided by or collected about users ("you", "the Player") of the pivip website and associated services. By registering an account or using the pivip platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to the terms of this Policy, you should not use the pivip platform.
pivip takes data privacy seriously. We apply SSL encryption across all connections, limit data access to personnel who genuinely need it, and never sell personal data to third parties for marketing or commercial purposes. Our approach to data handling is built on the principle that player information exists to improve your experience on the platform — not to be commercialised.
SSL Encrypted
All data transmitted to and from pivip uses SSL encryption.
Data Minimisation
We collect only data that is necessary to operate the platform and serve you.
No Data Sales
Your personal data is never sold to third parties for advertising or marketing.
Your Rights
You may request access, correction or deletion of your data at any time.
Cookie Use
We use essential and analytics cookies. You may manage preferences via your browser.
Contact Us
Privacy queries can be directed to our support team via the footer contact details.
1. Data We Collect
Personal Data Provided by You
When you register an account, make a deposit or withdrawal, complete KYC verification, or contact our support team, you provide us with personal data. The categories of personal data we collect in these contexts include the following:
- Identity data: full name, date of birth, nationality and government-issued identification documents submitted for KYC verification purposes.
- Contact data: email address, phone number and residential address provided at registration or during KYC verification.
- Financial data: payment method details (mobile wallet numbers such as bKash or Nagad, or card details for Visa or Mastercard transactions), transaction history and account balance records.
- Account data: username, encrypted password, account preferences, bonus history, responsible gaming settings and customer support communication records.
- Compliance data: records generated in connection with anti-money laundering (AML) checks, fraud detection processes and age verification reviews.
Data Collected Automatically
When you access the pivip platform, certain technical and behavioural data is collected automatically via cookies, log files and similar technologies. This data includes but is not limited to the following categories:
- Technical data: IP address, device type and model, operating system, browser type and version, screen resolution, and network connection type.
- Usage data: pages visited, time spent on each page, game sessions played, betting and wagering patterns, and links clicked within the platform.
- Location data: country and general region inferred from your IP address, used for compliance and fraud prevention purposes only. pivip does not collect precise GPS location data.
2. How We Use Your Data
pivip uses the personal data it collects for the following specific purposes. We do not use your data for any purpose not listed below without first seeking your explicit consent.
- Account administration: creating and managing your pivip player account, verifying your identity through KYC checks, and processing account-related requests such as password resets or account closure.
- Payment processing: executing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and maintaining accurate transaction records for accounting and regulatory compliance.
- Legal compliance: fulfilling obligations under applicable anti-money laundering (AML), know-your-customer (KYC) and responsible gaming regulations, including age verification and the detection and reporting of suspicious activity where required by law.
- Platform security and fraud prevention: monitoring account activity to detect and prevent unauthorised access, bonus abuse, collusion, money laundering and other forms of fraudulent or prohibited conduct.
- Customer support: investigating and resolving enquiries, complaints and disputes that you raise through our support channels, including maintaining records of those communications for quality and training purposes.
- Service improvement: analysing aggregated, anonymised usage data to understand how players navigate the platform, identify technical issues and prioritise improvements to the pivip interface and game library.
Marketing Communications
pivip may send you promotional emails or notifications about bonuses, new games and seasonal campaigns if you have provided your consent to receive such communications at the time of registration or subsequently via your account preferences. You may withdraw this consent and opt out of all marketing communications at any time by updating your notification preferences or contacting our support team. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
3. Legal Basis for Processing
Contractual Necessity
The majority of the personal data processing described in this Policy is necessary to perform the contract between you and pivip — specifically, to provide you with a functioning player account, process your transactions, and deliver the services you have signed up for. Without this processing, pivip cannot fulfil its obligations to you as a registered player.
Legal Obligation
Certain processing activities — in particular KYC verification, AML monitoring and the retention of transaction records — are required by applicable law and regulatory obligations. pivip must carry out these activities regardless of individual player consent, and this processing cannot be opted out of by players. Where data is retained for legal compliance purposes, it will be held only for as long as required by the relevant legal obligation.
Legitimate Interests
In some limited cases, pivip processes personal data on the basis of legitimate interests — for example, to analyse aggregated usage patterns for platform improvement, to carry out fraud detection analysis, or to maintain security logs. In all such cases, we have assessed that our legitimate interest does not override your right to privacy, and we have implemented appropriate safeguards to minimise the impact on your personal data.
4. Sharing Your Data
pivip does not sell, rent or trade personal data to third parties for commercial purposes. We share data only in the following strictly defined circumstances, and only to the extent necessary for the stated purpose:
- Payment processors: financial data necessary to process your deposit or withdrawal is shared with the relevant payment service provider (bKash, Nagad, Rocket, Upay, Visa network, Mastercard network) solely to execute the transaction.
- Technology and service providers: third-party vendors who provide services integral to operating the pivip platform — including game providers (such as Pragmatic Play, Evolution Gaming), hosting infrastructure, analytics providers and customer support tooling — may receive limited personal data solely to perform their contracted function. All such vendors are bound by data processing agreements that prohibit secondary use of your data.
- Regulatory and law enforcement authorities: where required by applicable law, court order or regulatory direction, pivip will disclose personal data to the relevant authority. We will notify you of any such disclosure where we are legally permitted to do so.
- Business transfers: in the event of a merger, acquisition or sale of all or part of pivip's assets, personal data held by pivip may be transferred to the acquiring entity as part of that transaction, subject to the same privacy protections described in this Policy.
In all cases where data is shared with a third party, pivip ensures that appropriate contractual protections are in place and that the recipient processes the data only for the purposes for which it was shared. pivip does not permit third parties to use your data for their own marketing or commercial purposes.
5. Cookies and Tracking Technologies
Types of Cookies We Use
The pivip platform uses cookies and similar tracking technologies to deliver a functional, secure and personalised experience. Essential cookies are required for the platform to operate and cannot be disabled — they handle tasks such as maintaining your login session, remembering your language preference and ensuring secure transmission of data. Analytics cookies allow us to collect aggregated, anonymised data about how players use the platform, which we use exclusively to identify technical issues and improve the user experience. We do not use third-party advertising cookies or tracking pixels that share your data with external advertising networks.
Managing Your Cookie Preferences
You can manage or disable non-essential cookies through your browser settings at any time. Most modern browsers allow you to block cookies, delete existing cookies or receive a warning before a cookie is stored on your device. Please note that disabling essential cookies will impair the functionality of the pivip platform and may prevent you from logging in or accessing certain features. Instructions for managing cookies in popular browsers are available in the help documentation of your respective browser. If you have questions about how pivip uses cookies, please contact our support team using the details in the footer.
6. Data Retention and Security
How Long We Keep Your Data
pivip retains personal data for as long as your player account remains active and for such further period as is required to fulfil the purposes described in this Policy, comply with applicable legal obligations or resolve disputes. Account data and transaction records are retained for a minimum of five years following account closure, in line with standard AML and financial record-keeping requirements. Data held solely on the basis of consent — such as marketing preferences — will be deleted promptly upon withdrawal of that consent. Anonymised and aggregated analytical data may be retained indefinitely as it cannot be attributed to any individual.
Security Measures
pivip applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, strict access controls limiting data access to authorised personnel on a need-to-know basis, regular security assessments and penetration testing of the platform, and documented incident response procedures. While no security system is entirely infallible, pivip maintains a proactive security posture and takes all reasonable steps to protect player data. In the event of a data breach that poses a risk to your rights, pivip will notify affected players in accordance with applicable legal requirements.
Your Responsibility
While pivip takes responsibility for the security of data held on our systems, you also play an important role in keeping your account secure. You should use a strong, unique password for your pivip account, never share your login credentials with anyone, and log out of the platform when using shared or public devices. If you believe your account has been compromised, contact our support team immediately using the contact details in the footer of this page.
7. Your Data Rights
As a player on the pivip platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details provided in the footer. We will respond to all verifiable requests within 30 days.
- Right of access: you may request a copy of the personal data pivip holds about you, along with information about how it is being processed.
- Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
- Right of erasure: in certain circumstances you may request that we delete personal data we hold about you. This right is subject to overriding legal obligations — for example, we cannot delete transaction records that we are required to retain under AML regulations.
- Right to restrict processing: you may ask us to suspend processing of your personal data in certain circumstances — for example, while you contest the accuracy of the data or while a complaint is being investigated.
- Right to withdraw consent: where we process your data on the basis of consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
We will not charge a fee for processing a data rights request unless it is manifestly unfounded or excessive. Where we are unable to comply with a request — for example, because a legal obligation requires us to retain the relevant data — we will explain the reason for our refusal in writing.
8. Policy Changes and How to Contact Us
Changes to This Policy
pivip reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, our data practices or the services we provide. The most current version of this Policy will always be accessible on this page, with the date of last revision clearly displayed at the top. Where an update materially affects how we process your personal data, we will notify registered players via email or an in-platform notification before the change takes effect. Your continued use of the pivip platform following any update to this Policy constitutes your acceptance of the revised terms.
Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the way pivip handles your personal data, please contact our support team using the email address displayed in the footer of this page. Our support team is available 24/7 and responds to all privacy-related queries within one business day during Bangladesh Standard Time (BST, UTC+6) business hours. For time-sensitive matters such as suspected unauthorised access to your account, please mark your message as urgent and our team will prioritise your request accordingly.
Your Privacy Matters — Explore pivip Safely
Now that you understand how pivip protects your data, you are ready to enjoy our full game lobby with confidence. Visit pivip Casino or check our FAQ for answers to common questions about account security and data handling.
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